Frequently Asked Questions

Everything you need to know about your VOLKS experience.

What is the standard shipping timeframe?

We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I process a return or exchange?

VOLKS accepts returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a full refund.

How can I find my correct size?

Each product page features a detailed 'Size Guide' button. We provide specific measurements for chest, waist, and length to ensure you find the perfect fit for your body type.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your materials sustainably sourced?

At VOLKS, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2026.

How do I track my order status?

Once your order ships, you will receive an email containing a tracking number and a link to our logistics portal to monitor your package in real-time.